The Flue Factory is located in Yarra Ranges Shire of Victoria state. On the street of East Court and street number is 17. To communicate or ask something with the place, the Phone number is (03) 9739 5095.
|Category:||Home goods store, Point of interest, Store, Establishment, (Edit)|
|Address:||17 East Ct, Lilydale VIC 3140, Australia|
|Phone:||(03) 9739 5095|
|Opening hours (Edit)|
|Monday:||8:00 AM – 4:00 PM|
|Tuesday:||8:00 AM – 4:00 PM|
|Wednesday:||8:00 AM – 4:00 PM|
|Thursday:||8:00 AM – 3:30 PM|
|Friday:||8:00 AM – 2:00 PM|
|Saturday:||7:30 AM – 12:00 PM|
Best customer experience in a long time, friendly on the phone and more so when I arrived a short while later with the piece that needed a matching flue diameter extension. Marc took the flue and returned with an extension that fit snugly, right there and then, no delays or come back in a few days. They cleaned it ready for first use and wrapped it whilst I did a BSB transfer on the spot. Too easy and very pleasant - thank you.
Totally helpful and took the time to answer our questions A+++++
Helpful, knowledgeable and good prices. Really great expertise. Wouldn't go anywhere else!
The Flue Factory is the only place you need to go to when you have issues with your Flue. I moved into a new place and my 6mt tall flue had collapsed inside the masonry chimney. After getting quotes for over 4k from various plumbers I decided to take on the job my self. I took the old flues out and took them to the Flue Factory and they gave me all the replacement parts I needed and the best part was that these guys explained everything in detail on how to complete the installation. I ran into a few problems where the masonry chimney hole was slightly offset to the top of the jetmaster fireplace, I called them up for some assistance and they gladly explained what i needed to do. Fireplace is now working perfectly with a very high quality flue and I completed it at a fraction of the cost I was quoted from plumbers. Each section of 900mm stainless flue from these guys weighs around 3kg so the quality is absolutely top notch. I would 200% recommend these guys who have top quality products and have a wealth of knowledge of their product and installation know how.
Great customer service. I ordered the wrong colour flue by mistake and Mark went above and beyond to help me out quickly. Highly recommended.