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Subaru Docklands

(4 Reviews)
99 Lorimer St, Docklands VIC 3008, Australia

Subaru Docklands is a business providing services in the field of Car dealer, Store, . The business is located in 99 Lorimer St, Docklands VIC 3008, Australia. Their telephone number is +61 3 9008 7471.
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Contacts

Subaru Docklands is located in Melbourne City of Victoria state. On the street of Lorimer Street and street number is 99. To communicate or ask something with the place, the Phone number is (03) 9008 7471. You can get more information from their website.

Category: Car dealer, Store, (Edit)
Address: 99 Lorimer St, Docklands VIC 3008, Australia
Postal code: 3008
Phone: (03) 9008 7471
Website: https://www.subarumelbourne.com.au/
Opening hours (Edit)
Monday:8:30 AM – 6:00 PM
Tuesday:8:30 AM – 6:00 PM
Wednesday:8:30 AM – 6:00 PM
Thursday:8:30 AM – 6:00 PM
Friday:8:30 AM – 6:00 PM
Saturday:8:30 AM – 5:00 PM
Sunday:Closed

Location & routing

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Customer Ratings and Reviews

  • Kathy Young

    (May 24, 2019, 7:36 am)

    An overwhelming experience, treated me like I was buying a top of the range car (I was buying a 2012 second hand car) throughout the whole process. Very pleasant and helpful customer service, took the time to answer any of my enquiries and followed through in phoning me back in an efficient and timely manner. Subaru Docklands have a wonderful team that are helpful, welcoming and very pleasant to deal with.

  • justabugDownUnder

    (May 10, 2019, 8:48 pm)

    AFTER-SALE SERVICE: First off. There are two lanes available for service (obviously displayed). My car took the left lane. Although a "Joe" acknowledged my presence (by nodding), he proceeded to serve the one who came after me. I told this to the service person who finally came to help me and responded "Oh it's alright!". I retorted "No, it's not!"

    My booking was from 0800-1000hrs. When the service (an accessory installation, in fact) was done, it was past 1230hrs. The service person, instead of just apologizing, mentioned at least twice that I was too early to begin with (I was actually a few minutes late because I went to TSI service instead of the normal one, and that's another matter). Apparently they had me down for 0900-1100hrs. Another excuse was "people are new on their job" - not very reassuring! Bottom line is it took them 2.5 hours more than the quoted time.

    There's more... My car key was handed over to me by the worker who drove my car from the car wash (which by the way was complimentary, THANKS!). I looked for the service person to inform her I have the keys. No explanation or demonstration on what was done. And while I was drying off my car, a worker came and handed me the manual! Oh well... I have to figure what they had done out myself!

    During this transaction, whenever I had a comment on something, the service person would say "It's alright!". Definitely not a good listener.

    SALE: Enthusiastic but not aggressive. All car sale transactions should be conducted the way they conduct business - never felt like I was trapped in a corner until I decide in their favor.

  • Andrew Fox

    (May 10, 2019, 3:26 am)

    We recently had our car serviced here. They were incredibly professional. We dropped the car off and it was ready within about 3 hours. Just enough time to have breakie in the city.

  • Arman Bhuiyan

    (March 21, 2019, 6:37 am)

    Sang is the best cars sales person I ever met. He had no push at all which is hard to find in this industry. He is very ethical, and explains everything clearly with no rush. He is kind hearted and honest, I would recommend that you ask for sang. The Subaru Docklands location also has a great demo for test drives, they recreated an off-road experience to show the capability of the cars.

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