| Address: | 67 Somerset Dr, Mudgeeraba QLD 4213, Australia |
|---|---|
| Postal code: | 4213 |
| Phone: | 0412 464 646 |
| Website: | https://www.telstra.com.au/support |
| Monday: | 4:00 AM – 6:00 PM |
|---|---|
| Tuesday: | 4:00 AM – 6:00 PM |
| Wednesday: | 4:00 AM – 6:00 PM |
| Thursday: | 4:00 AM – 6:00 PM |
| Friday: | 4:00 AM – 6:00 PM |
| Saturday: | 4:00 AM – 6:00 PM |
| Sunday: | 4:00 AM – 6:00 PM |
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Telstra Smart Troubleshooting - Fix service issues online. Please tell us what you'd like to message us about
They will often start by telling you that to help, they will just connect to your computer to show you where the errors are and how to fix them. Or they might say, if they are calling from "Telstra", that they have detected virus activity on your computer or email account. They will have you give them remote access to your computer, and ...
In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers.
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posted 2018-Jan-23, 7:11 pm AEST. O.P. My elderly father was having issues with his modem so called up Telstra support (apparently he pays $15 a month on top of his usual bill to get increased phone support.) After trying the usual power cycling etc the girl he was talking too said she would refer him to the next level of support.
I need to talk to someone who understands Telstra network. (preferably in Australia) Normal support number is completely useless — they do not understand what I am talking about. Already spent an hour on the phone and there is no end to it. Basically, they do not care at all. I use Telstra SIM in a modem and PC behind a modem tries to rsync ...
Billing - Your Telstra Tools